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Urgent Care will continue to be provided in line with normal triage processes on a case by case basis. All these services can be accessed by primary care, community midwifery, and via ED.
Ophthalmology Services have triage facilities to support their ED services and are available for advice and making urgent appointments on the contact numbers below.
For patients and healthcare staff the Ophthalmology triage line:
Monday – Friday, 08:30 to 18:00: 01752 439330
Saturday – Sunday, 09:00 to 13:00: 01752 439330
For healthcare staff only: All other times: On call ophthalmologist via switchboard: 01752 202082
For healthcare staff only:
Monday – Friday, 8:00 to 18:00: 07818 562917
All other times: On call ophthalmologist via switchboard tel: 0300 456 8000 (local rate) or 01803 614567
For patients an answer phone service only: 01271 314181
For healthcare staff only:
Monday – Friday, 8:00 to 20:00: 01271 322461
All other times: On call ophthalmologist via switchboard: 01271 322577
General urgent referrals: ndht.eyes@nhs.net
For healthcare staff only:
Royal Devon and Exeter (WEEU):
Monday – Saturday, 09:00 to 17:00: 01392 404955 (Professional's line)
If no answer after ~ 2 minutes, email the team on:
rde-tr.ophthalmologyadvice@nhs.net
All other times: On call ophthalmologist via switchboard: 01392 411611
'This is to inform you that from the 12/07/2021 the West of England Eye Unit telephone triage number 01392 402399 will no longer be in service. This is due to the implementation of the ‘Think 111’ initiative in Devon. From this date, we will be running a professional’s line on 01392 404955 for you to still be able to speak to an Eye Care Professional within the hospital when you need emergency advice or to make an emergency referral. Please note this number is not to give out to patients, who instead are to be asked to contact 111. The only exception is patients who have had eye surgery/injections within the last 6 weeks with WEEU, Heavitree, or Axminster hospital.'
For healthcare staff only: All other times the on call ophthalmologist via switchboard: 01392 411611
ED or 999 should continue to be used for life threatening injuries and illnesses.
This page provides service contact information for Urgent Ophthalmology Services in the four Devon Acute Trusts. Information has been provided for patient accessible services and healthcare professional contact numbers for advice, guidance and potential referral.
This information has been provided to minimise Emergency Department referrals for patients where ED will add little value. ED referral is for any life or limb threatening illness or injury.
Units have redesigned services and workloads to support social distancing as much as possible for the safety of staff and patients.
This information supplements information the patient may already posses through contact with community ophthalmology services. Please ensure the patient possesses the right contact information for any escalating health issues.
Publication date: March 2021
Updated: February 2022
Publication date: March 2021
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