COVID-19: Dermatology service guide (Devon)

Updated: June 2021


This information provides guidance on the management of dermatology patients across Devon during the Covid-19 pandemic. The information is based on national guidance from the British Association of Dermatologists, which includes regularly updated resources for patients and health care professionals.

National guidance

BAD guidance for healthcare professionals

Two Week Wait referrals

Only patients with suspected melanoma and squamous cell carcinoma (SCC) should be referred via the two week wait.

Please include digital photographs with referrals if possible to streamline triage (localising image, close up image, +/- dermoscopic image). Patient images are acceptable.

The Consultant Connect ® smartphone app can be used on personal devices to take images securely and transfer to clinical systems and e-RS referrals.

Photography resources:

RCGP dermatology toolkit including top tips on taking dermatology photos

British Association of Dermatologists Teledermatology Resources

GP Guidance: Using the Consultant Connect App to take secure clinical images using your smartphone

e-Referral Service Selection:

  • Specialty: 2WW
  • Clinic type: 2WW Skin
  • Service: Two Week Wait Dermatology Heavitree-RDE-RH8 / Two Week Wait Dermatology Tiverton-RDE-RH8 / 2WW Dermatology - NDHCT - Litchdon M/C - RBZ / 2WW Plastic Surgery - NDHCT - NDDH - RBZ / DRSS-Western-2WW Skin- Devon CCG-15N / 2WW-Dermatology-TSDFT-Torbay-RA9

Conditions with specific guidance

Basal Cell Carcinoma

Patients with basal cell carcinomas should be managed as routine referrals and treatment will not be carried out during the COVID-19 pandemic.

Only patients with highly symptomatic or rapidly growing lesions where there is diagnostic doubt should be referred through the 2WW pathway.

Routine referrals

All new routine referrals will be clinically triaged and will either be added to a waiting list or, if appropriate, A&G will be given.

Please ensure that a practice-based system is in place to check daily for returning referrals with A&G.

Prior to making a routine referral, please ensure that any appropriate Policy or CRG has been reviewed and that all the suggested investigations and management options have been considered.

Existing new and follow-up routine appointments have been cancelled and changed to telephone / video consultation where appropriate.

Urgent advice

Please call the on-call dermatologist. Urgent dermatology referrals include severe widespread drug reactions, suspected toxic epidermal necrolysis, widespread blistering skin conditions, severe or unstable eczema or psoriasis and erythroderma.

Risk factors for face-to-face review will be decided on case by case basis.

Central email addresses or individual mail will be used for photographic image transfer between healthcare professionals on an individual case basis.

The Litchdon dermatology e-mail can be used as an alternative to telephone to discuss urgent North Devon patients.

Mobile messaging may be used to communicate, including commercial applications where there is no practical alternative, or when there is a need to share information quickly (see NHSX advice)

NHSX COVID-19 Information Governance Advice

Advice & Guidance/Teledermatology services

Advice and Guidance / teledermatology services aim to maintain operation for non-2WW patients

Derriford Hospital – Plymouth:

Advice and Guidance teledermatology through NHS e-Referral Service (e-RS)

e-Referral Service Selection:

  • Request Type: Advice
  • Specialty: Dermatology
  • Service: Tele-Dermatology(Advice and Guidance)-Rowans House-RK9
Torbay Dermatology:

Advice and Guidance teledermatology through NHS e-Referral Service (e-RS)

e-Referral Service Selection:

  • Request Type: Advice
  • Specialty: Dermatology
  • Service: Tele-Dermatology(Advice and Guidance)-TSDFT-RA9
Royal Devon and Exeter Hospital:

Advice and Guidance teledermatology through NHS e-Referral Service (e-RS)

See Exeter Dermatology Information for GPs for information and consent form

e-Referral Service Selection:

  • Request Type: Referral
  • Specialty: Dermatology
  • Service: Tele-Dermatology - for Advice & Guidance only - RDE-RH8
Litchdon Dermatology - Barnstaple

Please send from a secure email (such as NHS mail)

See Litchdon Information for GPs for information and consent form

Clinician user guidance: NHS e-RS Advice and Guidance Toolkit

High risk

Patients will be contacted by their dermatology team with advice on shielding and social distancing, based on a national risk stratification grid of medication and comorbidities. The grid and patient letter are available at:

Dermatology Advice Regarding Self-Isolation and Immunosuppressed Patients: Adults, Paediatrics and Young People

Devon Dermatology contact information

Royal Devon and Exeter Dermatology Department

Tel: 01392 405510 On-call Dermatologist – via hospital switchboard 01392 411611

Plymouth University Hospital Dermatology Department

Tel: 01752 439712 On-call Dermatologist – via hospital switchboard 01752 202082

Torbay Hospital Dermatology Department

Tel: 01803 654837 / 654869

On-call Dermatologist – via hospital switchboard 01803 614567

North Devon Litchdon Dermatology Department

Tel: 01271 312850

Pathway Group:

This guideline has been developed by Devon Dermatology Group and signed off on behalf of the NHS Devon Clinical Commissioning Group

Last updated: 23-06-2021


Home > Refer-CV19 CRGs > Western CRGs > COVID-19: Dermatology service guide (Devon)


  • First line
  • Second line
  • Specialist
  • Hospital