COVID-19: Health Care of the Elderly (HCE) service guide

May 2020

Scope

This information provides guidance on the management of HCE patients across Western Devon during the COVID-19 pandemic. The information is based on national (British Geriatric Society) guidance.

National guidance

Conditions with specific guidance

Parkinson's Disease

Please contact Parkinson's Disease nurse specialists for urgent enquiries telephone: 01752 430048 or email: plh-tr.parkinsonsnurseservice@nhs.net

Home Based Care service

We continue to work closely with our colleagues in the community teams, so please do contact your community nurse, your consultant or the Home Based Care Inbox ( plh-tr.parkinsonshbc@nhs.net) or Helpline (01752 432 681) if you have any questions or concerns.

Falls patients

Falls clinics are resuming in early August. There is currently a long waiting list and the wait to be seen could be upwards of six months. When referring, please follow the falls referral criteria that's available on the Falls Clinical Referral Guideline.

For complex cases, please contact the duty Geriatrician via switchboard, tel: 01752 202082

Urgent referrals

Urgent/Complex referrals which would have been to the HCE rapid access clinic can be discussed with a geriatrician via the HCE telephone advice line: 01752 431909 (Monday- Friday, 09:00-17:00)

All urgent new appointments are being reviewed by a consultant and will only be offered if absolutely essential.

Routine referrals

Patients may be offered an appointment by telephone, rather than face-to-face.

Advice can be provided via the HCE telephone advice line 01752 431909 (Monday- Friday, 09:00-17:00)

Urgent advice

Urgent advice can be provided via the HCE telephone advice line 01752 431909 (Monday- Friday, 09:00-17:00)

Advice & Guidance

Advice and Guidance can be provided via the HCE telephone advice line 01752 431909 (Monday- Friday, 09:00-17:00)

Covid 19 High risk patient advice

Not applicable – should be shielded.

Western Devon HCE contact information

  • Consultant Advice Line: 01752 431909
  • Secretary number: 01752 439780

Supporting information

Patient information

Pathway Group

This guideline has been signed off on behalf of the NHS Devon Clinical Commissioning Group

Last updated: 13-05-2020

 

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