Paper Referral Switch Off

NHS England's Standard Contract for 2018/19 requires the full use of the NHS e-Referral Service for all consultant-led first outpatient appointments. Whilst the vast majority of services are on e-Referrals Providers are endeavouring to make the remaining few available.

Devon Providers implemented "paper switch off" from the 1 October 2018. Should Providers receive a paper referral and the speciality is available on e-Referrals the referral will be returned to the DRSS Helpdesk. The Helpdesk will contact the practice advising that the referral needs to be raised through e-Referrals. The patient will then be sent a letter asking them to telephone DRSS to book their appointment.

Exclusions

There are a number of services that are excluded nationally from e-Referrals for reasons such as same day appointments, non Consultant service.

Please see below table for current e-Referrals exclusions, these will remain as paper until we advise you otherwise.

ProviderService
Northern Devon Healthcare NHS TrustAntenatal clinic referrals
Northern Devon Healthcare NHS TrustColposcopy
Northern Devon Healthcare NHS TrustFracture Clinic
Northern Devon Healthcare NHS TrustGiant Cell Arteritis
Northern Devon Healthcare NHS TrustSurgical Emergency Clinic
Northern Devon Healthcare NHS TrustEmergency Gynaecology
Northern Devon Healthcare NHS TrustGUM
Northern Devon Healthcare NHS TrustTermination of Pregnancy
Northern Devon Healthcare NHS TrustEPAC clinic
Northern Devon Healthcare NHS TrustWet/Dry Macular degeneration
Royal Devon and Exeter NHS Foundation TrustAntenatal clinic referrals
Royal Devon and Exeter NHS Foundation TrustEmergency Gynaecology
Royal Devon and Exeter NHS Foundation TrustFracture Clinic
Royal Devon and Exeter NHS Foundation TrustGUM
Royal Devon and Exeter NHS Foundation Trust
New Type 1 Diabetes
Royal Devon and Exeter NHS Foundation TrustRapid Access Paediatrics
Royal Devon and Exeter NHS Foundation TrustTermination of Pregnancy
Torbay and South Devon NHS Foundation TrustAntenatal clinic referrals
Torbay and South Devon NHS Foundation TrustDietetics
Torbay and South Devon NHS Foundation TrustFracture clinics
Torbay and South Devon NHS Foundation TrustGUM
Torbay and South Devon NHS Foundation TrustNuclear Medicine
Torbay and South Devon NHS Foundation TrustOther Urgent Ophthalmology (not same day requirements)
Torbay and South Devon NHS Foundation TrustPregnancy Advisory service
Torbay and South Devon NHS Foundation TrustSpeech & Language services
Torbay and South Devon NHS Foundation TrustStroke/TIA
Torbay and South Devon NHS Foundation TrustWet/Dry Macular degeneration
University Hospitals Plymouth NHS TrustAntenatal clinic referrals
University Hospitals Plymouth NHS TrustCVA and TIA referrals
University Hospitals Plymouth NHS TrustDietitians
University Hospitals Plymouth NHS TrustEmergency Referrals
University Hospitals Plymouth NHS TrustGUM
University Hospitals Plymouth NHS TrustInfectious Diseases
University Hospitals Plymouth NHS TrustFracture Clinic

Published: 21 March 2018

Last updated: 15-06-2020

 

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