Referral

Continence

Scope

All patients in scope should be referred to the Community Continence Advisory Service for a programme of conservative management

  • Patients will be assessed in a community based clinic. 
  • Adults over the age of 18 with involuntary urinary or faecal loss.
  • Young adults transferring from child to adult continence service will be referred at the age of 17.6 years to streamline their transition.
  • This service is provided to patients who are registered with GP practices within Plymouth, South Hams and West Devon.
  • Following initial GP assessment, most patients with incontinence will benefit from an assessment at the community continence clinic.
  • Patients will be holistically assessed and will be supported using a conservative based programme to improve management of their continence problems, the assessment may include a bladder scan, conservative lifestyle advice and support.
  • Housebound patients are encouraged to attend the clinic if they are able, accessed through personal or ambulance transport. 

Please Note: Pre-Choice Triage is currently active for this specialty and referrals submitted without this information may be returned.

Key pre-referral criteria summary:

Physical examination is indicated prior to referral in order to exclude significant genital prolapse, prostate disease or other significant pathology e.g. malignancy. If physical examination is not appropriate please include reason in referral.

Out of scope

  • Symptomatic Prolapse visible at or below the vaginal intriotus, pelvic masses or urogenital fistulae should be referred to secondary care urogynaecology
  • Enlarged Prostate, Recurrent UTI should be referred to urology
  • Haematuria should be referred in accordance with local guidelines
  • A small minority of patients may be deemed unsuitable for onward referral for an ambulatory community clinic e.g. patients at end of life, clinically unable, please refer to the community continence service where a domiciliary visit can be arranged.
  • Referrals can be made via livewell.localityhub@nhs.net for those who require routine support with urinary catheter services.
  • Recurrent UTI in children should be referred to the Derriford nurse led clinic
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History and Examination

Physical examination is indicated where appropriate prior to referral in order to exclude significant genital prolapse, prostate disease or other significant pathology e.g. malignancy

  • Vaginal and abdominal examination (women)
  • PR examination (men)
  • Urine test to exclude other abnormalities, treat then reassess
  • Assessment of pelvic floor
  • Medication Review
  • Containment products can be purchased from chemists or supermarkets. Sanitary towels are not provided for urinary or faecal loss

  • Urine test to be carried out prior to referral in order to exclude UTI. If UTI present, treat then reassess prior to referral
  • Vaginal and abdominal examination prior to referral where appropriate (women)
  • PR examination to exclude prostate problems prior to referral (men)

Referral Criteria

Physical examination is indicated where appropriate prior to referral in order to exclude significant genital prolapse, prostate disease or other significant pathology e.g. malignancy

Please include in referral:

  • Vaginal and abdominal examination (women)
  • PR examination (men)
  • If physical examination is not appropriate include reason
  • Review medication
  • If patient is housebound and requires a home visit

Please Note: Pre-Choice Triage is currently active for this specialty and referrals submitted without this information may be returned.

Referral Instructions

Refer using e-Referrals:

  • Specialty: Urology
  • Clinic Type: (In) Continence
  • Service: DRSS-WC-Incontinence (PCT) (not for patient attendance)-Devon ICB-15N

Referral Form

DRSS referral form

Patient Information

Livewell Southwest

Bladder and bowel UK

University Hospitals Plymouth (UHP) - Constipation in Adults – Patient Information Leaflet

HP - Loose Stool and Loss of Bowel Motions in Adults - Patient Information Leaflet

UHP – IBS – Patient Information Leaflet

Drinking for a healthy bladder

BAUS bladder training

Pelvic Floor men and women

CONfidence app

Pathway Group

This pathway was signed off on behalf of NHS Devon.

Publication date: August 2017

Updated: April 2025