UHP Pre-choice Triage/Advice & Guidance

Devon Clinical Commissioning Groups and Providers are looking at developing the most effective way of providing GPs with clinical advice for non urgent cases.

Currently alongside the assortment of email, letter, phone calls etc, there has been the introduction of both Pre-choice Triage (PCT) and Advice and Guidance using the e-Referral system. These functionalities are being rolled out across Devon at varying degrees by providers.

Advice and Guidance - A two way conversation on e-Referral (eRS) system directly between GP and Consultant. This allows the attachment of documents. If a subsequent referral is required, this is then requested by the GP through eRS/ DRSS. Please see here for instructions on how to use Advice & Guidance on NHS e-Referral.

Pre-choice Triage - Referral is reviewed on eRS by a medical/allied health professional prior to the patient phoning DRSS to make an appointment. The outcome may be signposting to a Secondary Service, advice for GP, upgrade to 2ww, straight to test. DRSS act on the response and book accordingly.

Pre-choice Triage Service provided by local hospitalAdvice & Guidance Service provided on eRS
AllergyYes
No
CardiologyYesYes
ColorectalYesNo
Child & Adolescent - MedicalYesNo
Child & Adolescent - OrthopaedicsNoYes
Diabetic MedicineYesYes
DermatologyYesYes
ENTYesNo
EndocrinologyYesNo
General MedicineYesNo
Geriatric MedicineYesNo
GastroenterologyYesNo
GynaecologyComing SoonYes
Gynaecology - FertilityNoYes
HaematologyYesYes
HepatologyYesNo
ImmunologyYesNo
NephrologyNoYes
NeurologyYesNo
NeurosurgeryYesNo
OphthalmologyYesNo
Oral & Maxillofacial SurgeryYesNo
Orthopaedics - Foot & AnkleNoYes
Orthopaedics - Hand & WristNoYes
Orthopaedics - HipNoYes
Orthopaedics - KneeNoYes
Orthopaedics - Shoulder & ElbowNoYes
Orthopaedics - SpineNoYes
Pain ManagementYesNo
Podiatry - DiabetesNoNo
RespiratoryYesNo
RheumatologyYesNo
Surgery - BreastNo
No
Surgery - CardiothoracicNoYes
Surgery - Not Otherwise Specified
(Hernias & Lumps & Bumps Clinic Types)
YesNo
Surgery PlasticsNoNo
Surgery VascularNoYes
UrologyYesNo

UHP - University Hospitals Plymouth NHS Trust

Updated: 05 May 2021

 

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