Diabetes and Endocrinology Services

Urgent Advice and Referral

Urgent Care will continue to be provided in line with normal triage processes on a case by case basis. All these services can be accessed by primary care, community midwifery, and via ED.

Plymouth Hospital:

Acute Care Support Line for healthcare staff only:

Acute Care Support Line: 01752 437777 - From 8am to 8pm Monday to Friday

Diabetes Specialist Nurse: 01752 430113

Torbay Hospital:

The diabetic team can see same day urgent referrals on request or provide telephone advice to avoid admission.

Monday-Friday: 09:00-17:00, Consultant or SpR on 0790 0303 338 or contact on-call consultant via switchboard (01803 614567)

Contact details for alternative Devon Hospitals

Urgent Advice and Referral

Urgent Care will continue to be provided in line with normal triage processes on a case by case basis. All these services can be accessed by primary care, community midwifery, and via ED.

North Devon Hospital:

Diabetes nurse specialist.

For queries from patients and health professionals, regarding diabetes treatment options, dose adjustments and general information specific to diabetes. Telephone: 01271 322726 (messages left on this phone are picked up regularly throughout the day Monday - Friday) alternatively contact main switch and ask them to bleep: 044.

For less urgent enquiries email: ndht.diabetes@nhs.net, who aim to reply within one working day

Royal Devon and Exeter:

Endocrine nurse specialist.

For queries from patients who are already known to RD&E. Telephone: 01392 402847, or email: rde-tr.exeterendocrinenurses@nhs.net

Diabetes/endocrine consultant. For queries from health professionals only. 

Suitable for endocrinology and discussion of treatment options in diabetes, less suitable for insulin dose adjustment. Telephone: 0781 8002363 – we aim to be available 14:00 -14:45, Monday - Friday. Email: rde-tr.diabetesadvice@nhs.net – we aim to reply within a working day

Red Flags

ED or 999 should continue to be used for life threatening injuries and illnesses.

Additional Information

This page provides service contact information for Urgent Diabetes and Endocrinology Services in the four Devon Acute Trusts. Information has been provided for healthcare professional contact numbers for advice, guidance and potential referral.

Key Messages

  • This information has been provided to minimise Emergency Department referrals for patients where ED will add little value. ED referral is for any life or limb threatening illness or injury.
  • Units have redesigned services and workloads to support social distancing as much as possible for the safety of staff and patients.
  • This information supplements information the patient may already possess through contact with community diabetes services. Please ensure the patient has the right contact information for any escalating health issues.

Publication date: March 2021

 

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