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The Urgent Care Nursing Service provides a high-quality nursing service to adult patients in the areas of Plymouth, South Hams, and West Devon, who are temporarily or permanently housebound within their own home or a care setting without nursing provisions.
The service provides a community based intravenous nursing service providing care within the Plymouth boundaries in order to prevent acute hospital admissions and expedite discharges from hospital-based care.
The Urgent Care Nursing Service is a Community Nursing Team made up of Registered and Unregistered staff to provide the following services to patients over 18 years registered with a GP within the Western locality of NHS Devon:
ED or 999 should continue to be used for life threatening injuries and illnesses.
If your patient does not meet the criteria outlined above for eligibility for the UCNS, please refer to other urgent care services available
All referrals will be assessed and triaged for priority in line with the referral criteria.
Please include within your referral the following details:
Professional referrals between 0900 – 1900 via Professional Referral Line 01752 435567 (if not answered, voicemail facilities are available for a call back, or if an urgent response if required call Professional Mobile Line 07795 505578)
Referrals will not be accepted via email
All referrals will be assessed and triaged for priority in line with the referral criteria.
Urgent Care Nursing Service (UCNS) - IV Cannula patient leaflet
Urgent Care Nursing Service (UCNS) - Patient leaflet
Urgent Care Nursing Service (UCNS) - Out of hours (OOH) information
Urgent Care Nursing Service (UCNS) - Poster
This guideline has been signed off by the Urgent Care team on behalf of NHS Devon
Publication date: March 2021
Updated: June 2024