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The Bereavement Counselling Service (BCS) is a Plymouth based charity (registration number 1120156) which is partly funded by NHS Devon.
Established in 1990, we are a specialist service for those people who have suffered a traumatic loss and/or are showing signs of complex grief. We offer a psycho-therapeutic service for those clients who demonstrate a clinical need for our input.
To assess patients who are referred to us by the medical profession, and provide counselling/therapy to those experiencing complex grief, who we consider will respond to specialist bereavement counselling.
To ensure that all counsellors working within the service are qualified and trained. In addition to counselling qualifications, all of our counsellors receive in-depth training specifically around traumatic loss and complex grief.
To be a preferred provider for GPs and Mental Health Professionals and to raise awareness of the effects of complex grief.
Those aged 18 or over with a GP in areas within the Western Locality.
Primary diagnosis: Complex grief reaction or sudden traumatic bereavement.
We accept people who have suicidal thinking, mild self harm or neglect provided they are able to engage in the therapeutic process.
The BCS provides a psychotherapeutic service for those who have signs of complex grief. We also provide early intervention support for those who have suffered a traumatic bereavement. We are not an emergency service, we cannot provide telephone counselling and we are staffed by volunteers.
When making a GP referral, it is essential to include the following:-
Please remember to include the patients telephone number, we contact the majority of new referrals via telephone.
An assessment is carried out in the first instance. This will ascertain if the client is able to engage with our work and if they are demonstrating a need for our service.
If the client is taken on, they will be placed on our waiting list. A counsellor will be allocated as soon as one becomes available.
We do not operate an emergency service and our qualified counsellors are all volunteers.
After making a referral, you retain overall clinical responsibility for monitoring the referred patient. Please put any necessary safeguards in place for example regular review appointments. Please also remain in contact with us as to any significant changes in the person's situation that might alter the urgency of the referral.
We accept referrals from GPs or Mental Health Practitioners.
Please send referrals using the referral form and send these to bcs.referrals@nhs.net. Please include all relevant history, full details about the bereavement and the clinical need for the referral. Please include the patient's telephone number and NHS number, address etc.
Forms that do not have sufficient information in them can delay processing a referral.
When making a GP referral, it is essential to include the following:-
Please remember to include the patients telephone number, we contact the majority of new referrals via telephone.
If you are unsure about anything you can contact our office. There is normally someone in the office from 9.30 am to 3 pm. Messages will be taken in our absence.
The Bereavement Counselling Service
Falcon House
Eagle Road
Plymouth
PL7 5JY
Email: bcs.referrals@nhs.net
Telephone: 01752 349769
Bereavement Counselling Service
Bereavement Counselling Service
Long-term Condition Self-Management Programme
GPs and patients can refer to Improving Lives Plymouth for patient support with any long-term physical or low level mental health condition. The service helps people to better manage their condition and to achieve a better quality of life.
This guideline has been signed off on behalf of NHS Devon.
Publication date: May 2017
Updated: October 2024